Privacy Policy

Effective Date: 10 March 2026

Welcome to Lahore Grocery Store (https://lahoregrocerystore.com). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your data when you use our website and services.

1. Information We Collect

We may collect different types of information to provide and improve our services.

1.1 Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing and Delivery Address
• Account login credentials (if applicable)

1.2 Order & Transaction Data

• Products ordered and preferences
• Order history
• Payment method (we do NOT store card details)
• Transaction confirmations

1.3 Technical & Usage Data

• IP Address
• Browser type and version
• Device type and OS
• Pages visited and time spent
• Referral sources

1.4 Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools to analyze traffic and improve your browsing experience.

2. How We Use Your Information

Your information is used for the following purposes:

• To process and deliver grocery orders in Lahore
• To communicate order confirmations, updates, and delivery status
• To provide customer support
• To improve website functionality and performance
• To personalize your shopping experience
• To send promotional offers (only if you opt-in)
• To prevent fraud and ensure platform security

3. Legal Basis for Processing

We process your data based on:

• Your consent
• Contractual necessity (order processing)
• Legal obligations
• Legitimate business interests

4. Cookies Policy

Cookies help us enhance your experience by:

• Remembering login sessions
• Saving cart data
• Analyzing traffic trends

You can disable cookies in your browser, but certain features may not function properly.

5. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, no internet-based service is completely secure.

6. Third-Party Services

We may share data with trusted third parties including:

• Payment gateways
• Delivery partners
• Analytics providers (e.g., Google Analytics)

These providers are obligated to keep your data confidential.

7. Data Sharing

We do NOT sell your personal information. Data may only be shared:

• To fulfill your order
• With logistics partners
• If required by law

8. Data Retention

We retain your information only as long as necessary for business, legal, or operational purposes.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction
• Request deletion
• Withdraw consent
• Opt-out of marketing

10. Children's Privacy

Our services are not intended for individuals under 13 years of age.

11. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page.

12. Contact Us

For questions or concerns:

🌐 https://lahoregrocerystore.com/contact-us